Sheryl Casey, Pugi Volkswagen's service consultant...

Sheryl Casey, Pugi Volkswagen's service consultant, is great to deal with and the best at her job. I have experienced mediocre service here in the past but she went above and beyond her job expectations to ensure that I was taken care of! I had 3 keys break while trying to start my car over the course of 2 years. Luckily I purchased the extended warranty and she was able to program my keys, replace the steering column, upgrade my cars software, change my oil, and even took care of my Uber from work back to the dealership to pick up my car as it was fixed all within 8 hours! I strongly recommend going to Sheryl here at Pugi Volkswagen as she provided the BEST service out of every dealership I've purchased a car from in the past and every service person. She kept me updated, ensured that my extended warranty covered parts before fixing them/charging me, and was very kind and caring. She went out of her way to make sure my car was fixed and that I was satisfies. Thank you so much Sheryl!!!