The PICU is beyond amazing! They went above and be...

The PICU is beyond amazing! They went above and beyond for my children during their stays. The staff is awesome and easy to get along with. The discharge planning for both campuses is absolutely awful! First we were set up with services for an oxygen provider without being given a choice of provider (super no no for patient rights) then I was laughed at by the nurses on the phone when I became upset about their lack of attention to detail and not honoring our provider preference. My daughter's chart is now "flagged" so that ANYTIME I come to the hospital regardless of which campus I am made to feel like a felon and given a behavior conduct paper with the passive aggressive threat of security. Talk about a great way to make a mom feel like a failure! The second poor discharge was today when they scheduled my daughter appointments for follow ups with a PCP that wasn't hers even though my family told them that wasn't her PCP and then scheduled a follow up at the main campus for a date and time that we cannot make. I am extremely frustrated with lack of care to detail and communicating with parents during discharge. Not everyone is fortunate enough to take work off and be with their child during their hospital stays. Sometimes the staff will have to pick up a phone and communicate to a working parent.