ryan kelly

Review of Great Plains Moving and Storag...

The worst moving experience I have ever had in my ...

The worst moving experience I have ever had in my life. I should have trusted the other Google reviews. My move estimator was great, but that was the only thing that went right. Communication was spotty with the move coordinator and they couldn't determine which day to pack until that morning..even the contract said 9/6-9/7. I only had 3000lbs...that comes into play later. My contract stated a delivery date of 9/11 - 9/26. I was moving from Denver to Atlanta. It took me 3 days to get there even with Irma in my path. My delivery did not show up until 10/6!! A month later. Every week I would get an email saying it would be this week, and other empty promises. After they did not deliver on time in the contract I was encouraged to file a delay claim to reimburse me for expenses outside the contract range....WORST CUSTOMER SERVICE EVER! I had to call their customer service after 3 emails and they told me that because my shipment was under 3500lbs I did not qualify for any delay reimbursement claims. This addendum was never disclosed and even the move coordinator had no idea that was the policy. As a consumer there was literally nothing I could do but wait. The whole process was a nightmare and I have filed complaints with BBB, FMCSA. Use at your own risk.