Amir Shalev

Review of Miramonte Resort and Spa, A De...

Just spent the weekend at this hotel with my wife....

Just spent the weekend at this hotel with my wife. We've been to MANY hotels since we do LOTS of road trips. We understand that "stuff" happens, but the bottom line is how does the hotel handle things when something unexpected happens and how the staff treats the guest which truly matters. We had an incident occur our first night - no one's fault. The staff was outstanding. They took care of it and made us feel welcome and tried to bend backwards to make up for it. Again, it was no one's fault. My wife & I didn't make an issue of it at all since it was being taken care of. Additionally, the manager Jose Galimidi reached out to us the following day to see if there was anything he could do. Not sure why I was surprised by the outstanding service...you'd think it would be the norm. We plan to go and stay there again next year.