I just spent over an hour and forty five minutes t...

I just spent over an hour and forty five minutes trying to book a room for me and my wife's 20 year anniversary using our rewards points and got the complete run around with the hotel staff.
If you go to the web Site for The Alexander it clearly has the locations to sign in to use your rewards points. When I first called the hotel, a woman named Tonya told me I had to call Wydham in order to use the rewards points, that she could not do it. I call Wydham, and they get everything booked gave me the price and then they had to call the hotel to get them to release the room. They would NOT release the room. I called back to the hotel and spoke with a women named Dominick? I asked for the manager, she stated that he was out, and that they don't honor rewards points. I asked her they why is it on your web site, she asked me was I on the correct web site, I told her yes, then she asked me to send her a screen shot of the website, so she can see what she can do,( by the way Dominick is NOT the manager) gives me the email address, so I send it to her, mean time she is checking to see if the manager is back, by placing me on hold, every five minutes and coming back with a different statement. when she saw that I was not giving up on the fact that it is on the website, she asked me, would I like to speak to the Manager! HUH!!! yes maam, I sure would. needless to say, he was the one telling her what to say the whole time. His name is Jason.
I don't think I will ever be able to tell you how my stay was at the Alexander because, I never got to stay... oh by the way, this is my 1st ever review, I just could not let this go, and will be seeking further justice.