Nate B

Review of B&H Photo Video

Purchased 2 laptops from website. Site clearly cla...

Purchased 2 laptops from website. Site clearly claimed they were Windows 10 Professional at the time of purchase. Received laptops and they are Windows 10 Home. Opened my shipping receipt sent to me by the vendor and it also clearly states they are supposed to have Windows 10 Professional on them. Contacted vendor and they looked at the product page and say it does not include Windows 10 Professional but lists as Windows 10 Home. Explained to the vendor that this was not the case when I ordered the product from them and I believe they realized after the fact that they had the incorrect information on their site and went back and corrected it after I had ordered. I also explained I have the receipt from them and their system that states I am correct. They request I email them the receipt which they receive, and then rather than just admit their mistake and take care of the customer they insult me and say that I have forged the receipt and would not allow me to return them. This company has hysterically bad customer service and use bait and switch tactics.