Stranded in Chicago after Winter Storm Grayson pre...

Stranded in Chicago after Winter Storm Grayson prevented us from getting home after family vacation to California. I stay at quite a few Marriott properties and this one fell a little short.

The good-

Free shuttle from airport.
Restaurant food good.
Pool area and hot tub good.
Starbucks in lobby (not my favorite but people sure love overpriced coffee)

Need Improvement

Lobby could be so much better. Fake fire pits that looked like tv screens. Huge mural of people on the wall above that just did not go with the decor. The entry ways not laid out well as the doors would remain open when people coming in and the lobby was always freezing.

Water pressure was non existent and could not take a shower.

Toilet clogged and took several calls and eventually going to the front desk to get a plunger to fix.

Was put on top floor that was supposed to come with an executive lounge with coffee and continental breakfast and was told it was closed for the week when we got there. That would have been a plus if it were open.

Front desk seemed confused at times and not very knowledgeable about the surrounding area when we asked about things to do on several occasions.

Would probably not stay here if in Chicago again and not sure I would book a Renaissance again as well as this was my first experience with that brand!