I am so disappointed with the service and overall ...

I am so disappointed with the service and overall lack of concern for customer service. I understand some things go wrong. That is life. But the fact that when things did go wrong and no one tried to resolve it was when I knew I would never stay again. This hotel is surviving off an old name and reputation that will soon run out. We always stay at the Ritz so I can't help but compare to that level of service. First it was little stuff like cheap card board like toilet paper and the refrigerator not working. Then we noticed there was little to do there except eat but then service was spotty at the circle restaurant. It was so much work just to get a cup of coffee. Then we were told we couldn't be out on their private beach after 8 pm. That made it even less to do. Their private beach looked a slight grade over public and not inviting at all. There were workmen banging on the walls on our floor at 745 am of our last morning and that was when we really became upset and tried to tell 4 people between customer service, concierge and front desk. They placated us by saying they would tell management but no one asked our names and our room. Then we checked out and no one asked how our stay was. Then we had valet get our car to leave to the airport and they gave our car to another couple. After we got our car back they accidentally started our car and kept the key fob. It was one thing after another. We figured at that point we would just put it on a public format.