Luke Past

Review of Jurys Inn Croydon

Room was OK - bed a bit firm but what hotel bed is...

Room was OK - bed a bit firm but what hotel bed isn't? Their special pillows were really comfortable and although their special duvet looked too thick, I didn t get too hot. Perhaps that was due to the room being a bit cold even with the air conditioning switched off? I was on the 5th floor but traffic noise was a problem - I wished I'd taken earplugs. Shower was a decent pressure but was a needle fine spray which was unpleasant. You can't adjust the pressure which wasn't good. Plenty choice at breakfast. They screwed up my booking trying to tell me I was room only with no breakfast - I went back to my room and took my agent's confirmation that I had Full Breakfast included. A manager had appeared by then and confirmed I was to have breakfast. When I was checking out, the receptionist tried to argue with me regarding breakfast even when I showed her my booking confirmation and even when I told her the matter had already been resolved by a manager. Her supervisor stepped in and apologised saying that a mistake had been made with my booking. She didn t admit outright that it was their mistake and not my agent's though...