Ebony Thomas Review of Hotel Derek Destination Hotels...
Checked in on Black Friday and was looking forward...
Checked in on Black Friday and was looking forward to a good weekend, despite the rain. Valet helped with the bags and they were great. Checked into the room on the 9th floor and that's where it went downhill. Nobody was wearing a mask and weren't asked too either. The room was outdated. Stains on the couch. Light wasn't working and the toilet kept running. The shower wasn't draining at all. The new bar downstairs was nice and so was the bartender. The bathroom in the lobby was leaking around the toilet.Luckily I checked out the next day and the lady at the front desk gave me a breakdown of the charges. To my surprise, as I am checking my bank statement the hotel charged me an additional 23 for a mini bar which I did not use. Luckily I took pictures of the fridge upon check in and checkout. Still waiting on a call from them after they "investigate" the mini bar manager after I left 3days ago. I would not recommend this hotel to anyone. The customer svc is ok but the reputation of that hotel is better online than in person.
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