I sent my LG G4 in for boot-loop repairs under war...

I sent my LG G4 in for boot-loop repairs under warranty as instructed by LG. LG told me it would be about 8 days turn around. It ended up being over a month and a half! First off, they didn't know where my phone was. Future Tel would not answer their calls or e-mails. They 'escalated' the requests. Nothing. Then LG gave me the contact information and asked me to call them. So i did, no response, one email, then another then they finally got back to me! They said the address they had for me was wrong and the phone was returned to them. They didn't have any contact information so couldn't get ahold of me. All complete lies. They could have simply contacted LG with my phones IMEI number and gotten all of my details. (Which I had also written boldly on the package as per their request).

The fact is that they lied when they could have simply told me they had forgotten about my device.

The repair was done and my phone operates but they managed to put a big scratch in my screen. I would complain, but I know they wouldn't care in the least.