I applied for a terminal to a company account on J...

I applied for a terminal to a company account on July 3. Due to a system error, the application did not go from the bank to the external company. The complaint is filed and they will have to wait a month for consideration .... It is July 17 and the bank does not know what to do. I have already submitted another application and a repeat of the situation. They spread their hands on the hotline and can't explain anything to me. It is July 17th and the case is still unresolved. I do not recommend