Service is always hit or miss here, the employees ...

Service is always hit or miss here, the employees I've dealt with clearly were not familiar with the products or their use. Filson used to be such a great company, one that the average person could go buy a great quality product that would last them a lifetime. Now it seems they are targeting only hipsters and people that want to look like they go outdoors. I have several items from Filson that I purchased years ago, and I love them, but I probably won't buy any more.

It's little things, like putting a 3/4 inch smooth leather shoulder strap on a briefcase, and not offering any alternatives (despite making several different straps for other bags, they are unwilling to sell them separately). It's difficult to really enjoy my $400 briefcase when it slides off my shoulder.