Came for an appointment to get the car I just boug...

Came for an appointment to get the car I just bought serviced got here and was told it might not be done today and that they don t have the authorization to give me a rental I ve been here since 12:30pm this is ridiculous I have asked 3 times how everything is going and a ETA and have yet to answered it s now 3:30pm last time I get service here I ll just do the work myself