Eric Forbes

Review of Shangri-La Hotels and Resorts

Rooms were elegant but tired, Television didn't wo...

Rooms were elegant but tired, Television didn't work, lightbulbs out in chandelier in room, Toilet ran incessantly. Air con kept the room at 19.5-20.5 at highest temp with a musty dirty humid smell to the room...like old water. One of the Best Club lounges I have ever visited, employees very friendly and helpful. Breakfast at Petrus, serving staff disorganized and untrained.....took utensils and did not replace, salt didn't work, brought pepper back? No multi-tasking.....Leaving was delayed with construction on street, you should notify customers in advance if there is construction close to property.....small things add up. There was so many problems I didn't complain.....I was only there for 2 days and didn't want to have to move etc. I had friends I was visiting and they had a complete breakdown in their room and Staff handled the situation terribly......it was not a 5 star experience. and the 5 of us would Not stay at the Shangri-la Island again. For the price there are far better hotels to be found.