Very bad costumer service, actually NO costumer se...

Very bad costumer service, actually NO costumer service at all, No reply when calling the centre and no action taken via email. Am locked out and couldn't in anyway login, reported so many times till now about the issue. I have been trying to login to my account since yesterday, by using the backup code, but not working. And tried another method which is the authentication code as a text message, but nothing!! VERY BAD