We came here to celebrate my girlfriend's birthday...

We came here to celebrate my girlfriend's birthday and whilst the hotel and grounds are impressive, the customer service is horrendous. After not eating for several hours, on arrival we chose to have room service. Long short short I had food poisoning which ruined the weekend and left us with a bad memory and dented bank balance.

I understand that these things can accidentally happen but the hotel staff and management in particular have made no efforts to offer any kind of apology. Initially I chased them but no further action has materialised, with the manager quoting storage temperature for the meet during transit.

We stayed back in January and I don't have the time or desire to keep chasing.

My advice would be that if you do get food poisoning here then you will need to demand that your doctor does an immediate blood/stool test and constantly chase the hotel for them for them to accept any type of liability.

It's a real shame as we were considering this for our wedding venue due to its size but there is no way I would spend a penny more here due to the lack of customer care.