Mike Saniti

Review of Lexus of Maplewood

Had a recall on our Lexus IS 350 that I wasn t eve...

Had a recall on our Lexus IS 350 that I wasn t even aware of, but thanks to a Service call from Maplewood Lexus I was now in the know that my passenger side airebag was no good. It was really simple to schedule an appointment at my convenience with the same person that was informing me of the recall. When we showed up at our scheduled appointment time they must of known who we where because of the time and make and model of our vehicle; as they called us by name as we stepped out of the vehicle. Walked into the waiting lobby to be called up for a loaner until the work was completed, so my wife and I enjoyed a cup of coffee in the spacious multi room waiting area. It really made me feel like I was sitting at home in my living room relaxing it was so comfortable. No one hasseling me just relaxing and waiting for my name to be called. Mr.Saniti and it was off to the Service Department to go over insurance , and loaner car , and what they where again doing to the IS350. I was very informed and I understood what was happening and why which is important. Then I was told if I had any problems (as a free safety inspection was done) that they would call me immediately to address the issue or issues. Thankfully no problems where found. The loaner car was a 2017 RX 350 fully loaded with 10,547 miles on it. Just a beautiful vehicle the RX 350 with wood and multi color leather interior with a huge display screen with tons of storage spots heated steering wheel , I could go on and on ..so we brought the loaner car back when our car was finished and it was washed and the gas tank was filled up too. I can t say enough about how flawless my experience was. I will contribute my happy positive review to the fact that they make everything easy and always always take care of their customers , when you buy your vehicle from Maplewood Lexus or even have it serviced they take care of you as if you where family. The service department is just amazing. We are looking very much forward to another Lexus purchase this summer especially with the level of service we already receive.
That s my experience this past Thursday December 14th 2017 I would absolutely recommend Maplewood Lexus to family and friends. Especially if you own a Lexus already they treat you so well i couldn t imagine taking it somewhere else.