RHWen T

Review of Sheraton Macao Hotel - Cotai C...

Super slow in response of anything. Staff wasn t a...

Super slow in response of anything. Staff wasn t attentive and helpful. They seem careless. Waited almost an hour to get back when asked about the lost item in the room. And spent another 40 min waiting at concierge to retrieve the item back. The whole process of retrieving lost item in the room was just a big hassle. Make sure you don t forget or leave anything in the room cuz you don t want to go thru the big hassle. Worst experience with Sheraton so far.