Drew Jackson

Review of Angell Animal Medical Center -...

We had to take our cat in because of some severe c...

We had to take our cat in because of some severe coughing and paid the $145 emergency visit fee and waited about 2 hours to get checked out (reasonably typical experience). The vet checked her out and and did a few minor tests, made some suggestions for at home treatments. Then followed up with offering to do an xray if we wanted, mentioned very casually. Sure, doesn't sound like a big deal we thought. Must be just a small fee on top of the emergency visit. No mention of price or expensiveness. No mention of extra charges as we leave either.

Then almost a month later we get an unitemized bill for $220 with no detail. I discussed it with them and got no where. To me it feels like they have no respect for people's ability to pay and feel no responsibility to be up front with their charges. A doctor would discuss pricing of treatments with an uninsured patient for optional procedures. Why would vet's office be incapable of this?