Mariia Yelizarova

Review of Angell Animal Medical Center -...

Disappointed with the service. In light of COVID, ...

Disappointed with the service. In light of COVID, there has been conflict between posted info, info given over the phone by reps, and what actually happens.
1. I specifically asked over the phone whether or not staff changes PPE including masks between each animal. I was assured that they do, so I scheduled an appointment. However, all the staff I interacted with was wearing reusable masks and not changing them between each animal.
2. Website mentions possibility of video communication while your pet is inside of the hospital. The staff at the actual hospital acted like it was completely unreasonable to ask, even though we set up and brought our own extra iPad so we could watch the visit. What was going to be done during the visit was described very generally and not step by step. We took him for a nail trim and an annual visit, but we are not sure what was included in the "annual visit" part. Did they take his temperature? Weight? Height? I don't know. No documentation was provided to us at the end of the visit.
3. Currently you have to drop off your animal at the front desk. Process seems chaotic, there is no labeling of the crates/animals, no ids checked. While I was waiting to drop off mine, I was called by front desk to come pick him up as his "visit was over". I had him in my arms at that time.... This did not inspire confidence. What if they mix up animals or hand them off to the wrong person?

Inability to monitor the visit by video basically means your pet is taken away with no means of contact, this opens door for all sorts of issues. Just because this industry is not well regulated does not mean this treatment of animals and their humans is acceptable.

I only put two stars because prior to covid we had a really nice vet. This time, I am not even sure who was treating my bunny so I cannot comment on it (I don't even know if it was the same person).