Mike B

Review of Bob Allen Ford

A car dealership is supposed to make money from th...

A car dealership is supposed to make money from their service department, not the actual sale of the cars. If that's true, why is Bob Allen's staff so rude? I have never interacted with anyone at this dealership that gives a darn about their job. The working environment must be awful because everyone is miserable. Nobody smiles. Nobody goes out of their way to make you feel like you matter. If you encounter a service / parts member while walking, they don't get out of the way - they expect you to yield even though you are the customer. The vibe I get is "shut up, pay for what we tell you to do and get out". I waited at the parts counter once for five full minutes. Four different employees walked passed me several times behind the counter and none of the acknowledged me. I recently left my car at the night drop for service and nobody ever called me until it was done even though I marked "call for estimate". After my car was done, I got in and the seat was all the way back and the stereo was on a rap channel turned up very loud. Just what I wanted to hear. I hate Bob Allen Ford. Their misery gets all over you every time you go there. My main car is a Range Rover and let me tell you - Aristocrat knows how to do customer service. The Bob Allen management need to take a field trip there to learn how it's done.