Have been going here for years! But noticed last c...

Have been going here for years! But noticed last couple of times that things aren't as great as they once were.
After finally getting to the gate to pay to park, asked if the activities we were interested in were available (seeing bears, ice bumper cars, ice skating and chair lift). Was told yes and planned on getting an arm band for each of the children. Also asked for the handicapped parking for my mom. Promised there was handicapped spots still available up top, that was untrue.
Then go to get tickets, to be informed that the bears were not out, chair lift was not running and no bumper cars going either.
Just a pain to wait in that long line of traffic and be told these were available. Not to mention not getting a handicapped spot and my elderly mother having to walk far, on a walker.
So waited in line at information, to tell them we were leaving (after 10 minutes) and wanted the parking money back. Then told to go wait in another line at customer service. Then lady there asked for me to point out what it was that we wanted to do that wasn't available. It was the bears, chair lift and ice bumper cars. But she said that since the ice skating and carousel were still available, there was plenty for us to do with armbands. Um, No!! Not gonna buy four $22 armbands for just a couple of activities. So paid $8.00 to park for NOTHING. Ridiculous!!
Loved this place for years, but things have gradually went downhill. Last time was not good, but this time was awful! Just hardly any trying from staff and huge lack of customer service. At least we have good memories of how it used to be.