My friend and I arrived at the hotel at 12am on th...

My friend and I arrived at the hotel at 12am on the first night and tried to check-in. But unfortunately, there was an issue when we get there so the staff said that we needed to go to the other hotel nearby even though we were so tired and exhausted from jet lag. I was so mad that I complained about it but they didn't listen to me carefully at all. The staffs said that they will give us a refund later but we were very frustrated about the inconveniences.
However, cleaning and concierge staff was very great and helpful. Plus, the hotel has a nice location. It is located a few blocks from Times Square. Also, it has a great view of Times Square.
But this hotel definitely wouldn't be my first choice if I will get back to NY because of their services.