Alvin Xu

Review of Four Seasons Hotel Toronto

We stayed at Four Seasons Toronto from 8/25 to 9/1...

We stayed at Four Seasons Toronto from 8/25 to 9/1, and the experiences were terrible, some concerns here to share:

1. We LOST cash in the hotel room. 1,400 out of 3,000 USD cash we brought was gone when we were to use it at the second to last day, no updates so far regarding the investigation.

2. They DO NOT change the smaller square pillow on the bed, which guests are not using, if you throw it on the sofa or floor, it will be put back on your new bed sheets.

3. Unprofessional staffs/managers, unresponsive, poor communications. We expressed our disappointments in person, they turned out gave us a extended 4pm check-out which we clearly indicated we do not need. During later on email communications, I have not heard back from them for 1 week, had to follow up and still no reply.

4. Four Seasons Hotels had been with a upscale, great customer experience brand to us until this stay at Toronto, definitely will not settle for the poor experiences compare to the higher-end price points!