I was expecting a bit better experience from a res...

I was expecting a bit better experience from a resort. The view was rather lackluster, and aside from one person, the employees were not friendly or helpful. There was no map of the facility, I was not recognized as a Hilton honors gold member and the room itself, while attractive, had a slightly run down feel (drains broken) that I was not expecting from a recently renovated facility.
We had a better experience at the Embassy suites in flagstaff- I wish we had stayed there for the last two days of the trip and just day tripped to Sedona.