Varsha Ch

Review of SkySpa

Skyspa Brossard

Skyspa Brossard
Expectations was way too high but now only can regret. Went there with few friends but we thought our appointment for the spa was later in the afternoon. But according to them we were 10 mins without explaning us clearly they told us we are late and we have to go to spa right away. By the time we could understand the situation they made us waste another 20mins ; 30 mins in total.We didn t understand much so we went for spa, & there the massage lady told me that we cant have 1 hour spa we will have 30mins since we were late according to them but will have to pay for 1 hour. I was totally shocked didn t know what to say. Had massage when we had to go for payment we told them that we didn t know our massage was early in the morning. When We booked our appointment the person who booked for us was not clear enough. When we went to speak to an employee she didn t cooperate at all she told us that it was booked for early morning. She behaved like its our mistake. She didn t want to understand our situation at all. She didn t give us any rebate so basically we paid for 1 hour and received 30mins of massage paid 126.99$ cad for nothing . We were not 2/3 people! We were more than 7 people. Very very bad customer service if this is the way they will continue to serve , one day they will lose their clientele.