HORRIBLE EXPERIENCE!!! Avoid the place if possible...

HORRIBLE EXPERIENCE!!! Avoid the place if possible. I made a reservation several weeks before my trip. I arrived at 11p.m. and there was a huge line, there were 3 attendants but just once was taken care of the clients. As soon I arrived at the desk, they asked me "what do you need? ", I answered "I'm going to check in" then they laugh and told me that was not possible because the hotel was already sold out and they have overbooked, after requesting further information they decided to send me to another hotel with a voucher, I ended up talking to the manager and she was really rude. I don't understand how can this happen in this facility. Disappointed.

I was not the only person affected, in from of me there was a pregnant lady with her toddler, she also ended up in a different hotel.

They asked me to return next day to see if they already have a room for me, of course I'm not coming back ever.