Lawrencia Pappoe

Review of Pullman Brussels Centre Midi

The stay started off horrible because there was th...

The stay started off horrible because there was this rude receptionist at the welcome desk. We arrived around 10am and she insisted we could not check in any earlier than 2pm unless we paid an extra amount of 49 euros. We obviously refused but she was so unhelpful. She offered no other options but was instead forcing us to leave our bags with her.

After she left we decided to try another receptionist. This one was absolutely fantastic!! Her name is ALFANI. She was such a delight, and so helpful. She told us there was a room ready but it was a bigger suite and charged us the upgrade fee which was less than the 49Euros the other lady was offering. And when we told her it was my sister's birthday she offered us the upgrade for free. She even sent up some biscuits and a birthday card signed by the security team as well. She is such a lovely woman and you are very lucky to have her on your team, she made our stay so much better, and please tell her we said thank you.

The room was brilliant, the view was awesome and the stay was great!