It's a "cultural difference" in the Philippines no...

It's a "cultural difference" in the Philippines not to have a mall directory at the mall entrance, near the security check circus. Ayala in Cebu is the same way.
And the chaotic layout is designed by folks on too much "rugby".

The one directory I did find deep inside the mall didn't work. I couldn't even make it change menus.

So I turned to the so called "Concierge" desk with a simple where to buy a post card query.

The surly ****s that sit there are more interested in whatever busy work they do there than even understanding what help you'll want.

I think they don't even have the English comprehension to help international customers.
It's obvious how they got the job, and should be sent back to the imperial government office, where they learned to do "customer service".

I wondered around until I gave up on finding what I wanted.

I'm proud not to have bought anything at this abortion of a mall, and will only return when I must, or for an air-conditioned stroll.