Every single time I am into Kolar service, the com...

Every single time I am into Kolar service, the communication, execution and overall organization of the service department is incredibly sub-par. I schedule an appt several weeks out to come into a department that morning that has no idea I'm on the schedule. After checking in with my service advisor to authorize work & explain I have a corporate fleet management company for estimates/repairs/authorization I took a shuttle home. Keep in mind, repairs were a L/O/F, tire rotation, and replace a squeaking belt.

I had to call them back (4) times that afternoon to get my advisor on the phone for an update to find out because he was "busy and short staffed" never called the fleet management company; so repairs were never authorized and never started. Truck had to be left overnight.

Had to call no less than 4 times the following day to get an update that my truck was finally finished. Certainly not the repair technicians fault, but the service advisors and the service manager really need to step up their customer communication and appt sequencing. I am in every 6-8 weeks and the department is always in disarray and chaos. Needs to change or I will take my business elsewhere.