I had MRI on my back and information was sent to W...

I had MRI on my back and information was sent to Wake Forest Neurology by my family physician approximately a week ago. I never heard anything back about an appointment. I called the Neurology office today and spoke with Stephanie and she said that they had reviewed and finished my information and she would set me up an appointment now. So I had to call to get the appointment - no one ever called me. So she is gathering information - then we get to insurance info and I told her my insurance info and it is a commercial insurance. She said that is not insurance. Well that is all I could see on the card was Benefit Plan Administrators. I ask if she could call my family physician office to get the insurance since she kept saying it was not right. She was rude! She said NO I can not call your doctor! She also said I can not make you an appointment until I get the correct insurance info! My family physician sent all the information and the insurance information to the Neurology office a week prior. So I said ok and goodbye and ended the call. This gave me a bad vibe with Stephanie and WFB Neurology . It appeared to me all she was interested in was money! She was not helpful at all even after I told her I could not see anything else on the insurance card. I have insurance and it pays...well... and Wake Forest Baptist is in the network. Carilion is also in the network so I will attempt to get in with them now. I guess Stephanie didn't want my business. Stephanie in my opinion lacks in customer service skills and was rude.