Sonia Rai

Review of StreetPR

We had a very disappointing experience with Street...

We had a very disappointing experience with Street PR. To start of with, we had an exchange of emails with Andrea and everything seemed very promising and were very excited about Street PR taking on our campaign, based on previous reviews. We had booked 4 staff for two days to distribute leaflets at a big event in the Excel. We had leaflets designed and printed especially for this particular event. I was assured that we would get their BEST STAFF on the job! Unfortunately, on the first day of the event one staff member did not show and was supposed to work on both days. As a result, only one person was able to complete their shift for the entire campaign and this we found out as a member of our team had made an unexpected visit.
We later found out one of the distributor's was ill and went into hospital? If that was the case, surely, Street PR should have a system to check if their staff have turned up and also have cover for unexpected circumstances. This was a very big event we were hoping to target and it was such a disappointment that we were let down by a "professional", business.
Although we received an apology and refunded for the staff who did not show and complete their shifts. This did not make up for the event we missed out on, nor was there any effort made to try to move forward and make up for the failure of this event, which shows they were not bothered about our business and keeping us as clients!.