Mark Ellis

Review of The Ritz-Carlton Hotel Laguna ...

Basically this hotel is in no way a five star hot...

Basically this hotel is in no way a five star hotel.Some places on the internet say it is, but there is no way it can be. The service i recieved at the raya was just ok.. they forgot to bring me tea so i had to hunt the water lady down cause the waitress forgot which isn't as big of a deal as putting mussels on my plate which i can't stand and asked them not to. I think if you are paying for a 4 or 5 star resort prices you should receive very good service. the reason they get three stars is because she caught the mistakes and took the dish off the bill completely.Other than that for 7 to 800 a night the rooms should be in excellent condition and were not.water stains on the walls in our room don't bother me but for a premium price they shouldn't be there.Also very noisy restaurant RAYA but great views of the ocean so its a trade off.