Lisa Reinhardt

Review of Western Veterinary Specialist ...

This place was the worst!! I got a 6 month old kit...

This place was the worst!! I got a 6 month old kitten and signed up for pet insurance immediately, but within the 30 day waiting period, my kitten developed struvite crystals. He was clearly in agony, we all knew what it was, but they refused to even look at him unless I could commit $600+ (with no per-treatment approvals) for the first HOUR plus additional costs as things progressed.

I couldn't believe the attitude they had as I tried to explain I'd need a day or so to get that kind of money, but I would definitely be able to produce it. They sent me, (and a crying kitten) away during one of the worst nights I've ever had. Their actual animal care may be fine, but I will never visit them again (even with active pet insurance) because their bedside manner leaves a hell of a lot to be desired.

I took him to Calgary North Veterinary Hospital and they went above and beyond to make the experience as painless as possible for both of us and he's doing very well now.