Awful experience. Diagnosis changed several times....

Awful experience. Diagnosis changed several times. Invoice was resent and bill changed by over $1,000.00 (one CSR contradicted another one, not knowing the bill had already been sent). Work didn't hold. Engine is now down completely. Never met projected completion times. Never answered phone. Left on hold over and over again. Clearly apathetic about a customer they knew was broken down in the middle of the country. Clearly in the business of finding ways to charge every dime possible. Not looking out for the customer - AT ALL. We cover most of the US with our fleet and this is the worst and most dishonest experience we have ever had. The new engine they quoted was several thousand dollars more than any other quote received, they felt as if we had no choice.