Dr. Kh

Review of Great Plains Moving and Storag...

I have used Great Plains/Allied for three moves. T...

I have used Great Plains/Allied for three moves. The first move was an interstate move in 2014. The crew was excellent and my move was flawless. I used them again for a local move in Denver in January 2018. I was given the exact same quote for a move in October 2018. The items and the move were virtually identical, as my January move was temporary while a home was being built. I had no trouble with the move in January. Crew was on time and professional, and everything was done in about 7 hours. Fast forward to October. I communicated that I needed the crew to start at 8am due to scheduled appointments at the delivery location in the afternoon. They were understanding of this and promised to be there at 8 am. The crew did not come until nearly 10 am, and only 3 of 4 crew members promised arrived at that time. The 4th crew member showed up on his own later. They understood the time demand and promised to get things moving. Unfortunatley 2 of the 4 crew members sent were more interested in playing with their phones and spending 20-30 minutes in the bathroom than moving my items. To make a very long and horrendous experience much shorter, the move ended up taking 14 hours, they damaged and broke a number of items, left marks and damage in my home, and really had no regards for their actions. I followed up with a supervisor on 10/22 (Angela), who promised to adjust the charges for the move and help in filing all claims for damaged items. She promised to follow up by end of business and did not do so. The next day I found an unauthorized charge on my card for the full price of the move--and this intended charge was never mentioned to me in my lengthy call with Angela. I contacted her again about 48 hours later and was told she was still "investigating" my case. Now 10 days after my initial contact with them, they have take virtually no steps to assist me in filing claims or refunded any portion of the move promised. I have made attempts to reach Angela which have been unsuccessful this week. I spoke with Whitney today (not sure if she was Angela's supervisor or just another supervisor present)-- she informed me that they would assist in filing for the damaged items and stated that no refund would be given and that Angela was incorrect in making this promise. She asked if I had this in writing, which I did not since I was never provided with Angela's email when given supervisor contact information. It seems that this was done by design to prevent me from having any real paper trail of the egregiousness that has occurred and the promised remedies made. I am not sure what changes have occurred with this company, but given this most recent experience with them, it would seem rather risky to consider doing any business with them.