I have sent two emails over the last month and lef...

I have sent two emails over the last month and left a voicemail with no returns. The property that I am leaving is charging me a termination fee which is understandable, but there is a safety concern at the apartments along with so many other issues. Since day one the gates do not work, and are never closed. (Why else do people move in to gated communities? The sense of safety is my thought.) The model I was showed which is what I based my decision on to get the apt was completely different. I was told the layout was going to be different which I wanted, but that the counters and fixtures would be the same. I was hugely let down and surprised on move in day, the counters looked like they had a "marble tape" on them which looked hideous. It was around the holidays so I had no choice, but to move in at that point. My garage door has not worked properly since day one, and "attempted" to be repaired at least 3 times. It still has issues, it seems like it is probably the original garage door opener since day one which would be fine if it actually worked. I was given excuse after excuse even though the sound is so loud and the chain is rusty.

The kitchen light did not work properly since day one, and on the third attempt to repair it was actually was fixed. I understand things do break, and somethings are harder to fix than others. It should not absolutely be the same for everything that needs to be repaired!

Lastly, I live in Texas and while the weather is unpredictable it is usually hot no matter what time of the year it is. When my air conditioning went out, I had to call the emergency number because it was a Saturday night. The answering service was probably the most delightful experience I have had at this specific complex. They had the "on call" maintenance man return my call. Even though he was on call, he did not want to come out. I guess he did not believe me. Two and a half hours later when he did arrive, he found that the air conditioning was broken outside. Luckily, he brought a portable air conditioning unit that night. With in two to three days the air conditioning was repaired properly. It has been the only thing that was repaired properly the first time at this complex. I was truly grateful. Three weeks later after me reminding the office twice, they finally came and took the portable air conditioning unit.

I am definitely not a complainer which you can not tell by this review, and I usually do not write reviews. If this review can help anyone, it was totally worth my time and just maybe someone from Gaines Investment Trust will actually contact me!