carl divina

Review of TLScontact / UK Visas & Immigr...

Earlier today 9am i had an appointment but was tol...

Earlier today 9am i had an appointment but was told to go home to reapply.
back story: i applied from both france and tls website, but whats wrong is that on france website you are asked to put in your travel dates but you wont get to see available dates until you first submit your france website application then tls where you see the appointment slots. thats what happened to me. after applying and getting refence number on france website i created an account and secured an appointment on tls website. to my surprise the slots were a bit too late to set as an appointment (adding into consideration decision time upto 15 days) so i deleted my application on france website attempting to create another one. so after deleting, i made a new application but was told that the passport number already has a pending application. so i was like, what do i do? anyway i waited for my appointment date and obviously they questioned me why i dont have the schengen application form from the france website. they asked me print from their printer. i explained briefly (what i explained above). the assistant told me simply to reapply because reassuringly she said "good news there are available slots next week". she said she'll have my tls application deleted so i can reapply after lunch time the same day. cut story short i reapplied as told and my application was indeed deleted, i was very happy. what frustrated me was when i got to the slot availability part on tls website, there were no slots available for next week. not even the whole month of October. the next available slot is 18th November and our departure date (for which transpo ticket and hotel accommodation have already been bought) is 16th of November.

i am so deeply frustrated that i was told that there are many slots available next week (if true it wouldve been enough time for my planned departure dates)

is this a standard spiel that staff tells applicants? "good news, there are available slots for next week" just to give false hope? frustrating!!

also could you make instruction on france website clearer. you are saying that after submission of application you will be redirected to another site for schedule appointment. i was not redirected. i had to go to tls website and pretty much left clueless. no instruction that you will have to create an account and put in reference number from francevisa website application (no instruction you will be needing this on tls website). its just misleading. it is far from applicant friendly. i am not sure why... thats all! you have to test your system first and assume that if you were the applicant would you be able to finish application without any assistance from your every busy helpline, (if it is even a helpline).