Really poor and unhelpful! We barely stayed 10 min...

Really poor and unhelpful! We barely stayed 10 mins in the hotel! The receptionist was super rude and we felt so uncomfortable and had to leave at 11.30 at night. She lost a great deal over her foolishness of wanting to charge 75 extra for the issues in the room that wasn t even our fault. So instead of rectifying this and moving rooms for something that s not our fault she was happy to see us go. If you want 5* then this is not it! There is Mayfair 5* then there is whatever you call this! Mind you we were returning guests. Really poor service and rude receptionist!