Ordered a telephone in August. Together with a cas...

Ordered a telephone in August. Together with a case and protective glass. The package only arrived a week later. Case and protective glass were in the box, no telephone and no packing slip !!!
Called media market, phone and packing slip should have been in it. Report made and complaint submitted. They would figure out what happened.

Waited a week, no message, so I called back. Again the same story. I filed a complaint, probably theft within the company !! And then I suddenly got a refund, but not nearly what I paid for the phone. As if it was a licorice. They did something quickly to get rid of it. I had not even asked for a refund. I wanted the phone !! And now just a part just deposited. Who within Mediamarkt has an assignment for this ???

Very strange ... Lost money, received no phone and I never got back. Probably they were henchmen I had on the line or intercepted my complaints. So calling and submitting a complaint makes no sense. Media market, who can I go to solve this in a serious way? You apparently have an internal problem with theft!