Jessica Richards

Review of JW Marriott New Orleans

I come out to NOLA several times a year, it is my ...

I come out to NOLA several times a year, it is my favorite city to visit in the US. I usually come alone & stay with my local friends. The trip I made in May was the first time bringing my boyfriend & his first time in NOLA. So I wanted to REALLY show him the city I love.

We decided to stay around the French Quarter for the full experience. And I was going back and forth over so many hotel options. I always enjoy staying at the Marriott & their guest service is ALWAYS great, so when I saw that the JW was available and for a military rate, well there was no way I was gonna pass it up!

From the minute we arrived with the attentive & personable bellmen & front desk clerks, to the day we left, we were VERY impressed. The doormen were very polite & professional, and charming & funny. Alfred was running the show most of the time we were there & he did it with ease & style.

The front desk clerks were very knowledgeable & helpful in offering suggestions, maps & directions on things to do. Between the front desk & doormen, you could run your own tour company out of the lobby! We would head out for breakfast & then come in in time to change & get ready & make it out for dinner. Every time coming & going the staff would ask us specifically about our day, they remembered where we had planned on going & seeing. That little extra touch really stands out & does not go unrecognized (even when they are teasing my boyfriend about always wearing his 49ers hats) :)

The day we were leaving I had called housekeeping to get the information on the wonderful pillows they use. I spoke to Jasmine from housekeeping. She gave me in name & website of the pillows and also told me where I could find everything in the little black book in our room. Then she had asked me if I was getting ready to leave. At first I thought it was because it was almost check out time, so I told her we had a late check out & then we got off the phone.

Maybe 10 mins later Jasmine comes to the room with 2 brand new pillows to give to me & my boyfriend. She said she asked her boss Jessica if it was ok, and then she brought them to us. This was such an unexpected & pleasant surprise, and Jasmine was so sweet & funny in person, too.

When I told her we had just carried on our stuff & didn't have room to accept the pillows, without missing a beat she offered to mail them to us. We gave her our address & then we checked out shortly afterwards. We received the pillows 2 days later to our house! It was not only a sweet gesture, but a great follow up just as Jasmine had said.
We did not utilize any services from the hotel other than the staff to ask for recommendations. But I can say that our rooms as well as the common areas were always very clean and well maintained.

I had to call to thank the hotel personally & I spoke with Monique. I did not want such great guest service to get lost in a review. And from speaking with Monique, you can tell guest service and professionalism runs deep throughout the hotel staff.

This could not have been a better 1st trip to show my boyfriend how warm & welcoming the people of New Orleans are! Thank you to all the JW Marriott staff! We will see ya again soon! (maybe Jazz Fest next year or during football season my usual times) :)