Great hotel ! But had the very worst experience ...

Great hotel ! But had the very worst experience with the FD supervisor Brian or so I was told he was... I got the strangest feeling from this disrespectful sounding person already Leary when he called from a blocked number walking on his sell phone just being rude. But it was a business hotel issues and between ranting on I could hear another conversation he kept carrying on with while not caring to hear, ask or attempt to help.
No customer service classes there for sure as he loudly spoke about nothing I understood. My concerns never mattered because he say he knows all but clue less and had a loose relationship with honesty. I'm so sad i allowed my feeling to be hurt by a person like this ... I just always expect at least some respectful people smiling and being helpful.

Yes Stay at this great place but good luck with any accidental acourance that needs manager anything. Unfortunately i would never go back there again just because I stay away from low budget sounding staff with
Poor decision-making skills not even at work while he calls. Today I will sadly think twice before I ever pick the embassy hotel again. poor ratings no credibility for the brand name. I love being a Hilton Honors Diamond members but have to be honest.