kit M

Review of Hilton Queenstown Resort & Spa

I booked this hotel for my holiday and it totally ...

I booked this hotel for my holiday and it totally ruined my trip.

First, the room phone is not working. Anything I need I have to go to the front desk to ask - the receptionist apologized and told me that they will fix the phone problem but it never happen.

Second, I booked a king bed and when I went into the room it is two single beds. I asked the receptionist and he told me someone will go to my room and make two beds into one- and it is 4pm in the afternoon. When me and my partner come back at 10PM, we were very tired and want to go to bed, but when we go to the room it is still two single beds!!!
We have to go to the front desk again ( because the phone is not working!) and receptionist told us to come back and wait for someone to come.

This hotel is managed poorly and horrible- the manager definitely needs to make some changes