Kristin Kiara

Review of Starwood Hotels & Resorts Worl...

I was highly upset with everything that occurred d...

I was highly upset with everything that occurred during the process of staying here! I booked my reservation a week in advance the day of my stay I checked online and notice that my room was changed to a smaller suite and I was still being charged for the lager suite that I booked. The only thing they could tell me is a week ago when I booked my room it was not available then but still on the site and the only thing they can do is charge me the actual price for the room that they decided to put me in because when they change my room the never changed the price . I was NEVER notified of a room change I only noticed when I decided to check my reservation that day. I was highly upset but accepting I did not like how they handled the matter at all I expected so much more from a hotel with such high ratings.