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3 years ago

Would give the park 5 stars, but the front desk se...

Would give the park 5 stars, but the front desk service, i wished i could give them no stars. The front desk service sucks. Called for assistance for jet tub and the guy gave instructions over the phone stating he can tell me better than doing it himself. His instructions did not work so I called for a tech to help me out. Called an hour later to cancel the tech because it was past and hour. Girl at front desk stated that it was first come first serve, and I get that but at 8pm at night? Then the tech shows 30 minutes later after I requested to cancel thier service. He was pleasent and nice though. IIfelt like front desk never paged or called he as requested the first time. The the let out sofa sets had not been changed at all, that took an hour for me to get a clean set to the room after me calling the housekeeping. Then some sticky stuff that felt let gum was on the sheets. The patio set was filthy, dishwasher was still on when we first came into the room. The front desk service was rude when we first arrived asked if we could pay another way, ignored twice after she got my credit card and I'd then asked me if I was paying with the same credit card or a different way. I mean hot mess the front desk is. I will be calling cooperate because I am leaving her before my time to. I can't stay beyond after this type of service.

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