Sheila Ezzell

Review of McCombs Ford West

So there I was, trying to upgrade to a bigger car ...

So there I was, trying to upgrade to a bigger car at 8.5 months pregnant and jumping in on the advertised sale price just to find out it was apparently mispriced and someone is going to get fired. So, getting the deal of the century that, the GM can t even get just finance with us, we will beat your 4.0% from USAA. After an all-day adventure and offering me nickels on the dollar for what my car is worth on trade-in to balance out the difference and a handshake, they financed me at 6.15% and said sorry that s the only way we can get money back on this car deal. (bank throwbacks?) I honor a handshake so will be refinancing. Some of the guys were nice, some not so much, we got a good deal off of their mistake and we are the bad guys maybe don t advertise deals you can t make. Jason and Matt (salesmen), and Matt (finance) are actually trying and were very helpful but this company is failing at a leadership level. All in all, I got a good deal that they made me feel bad about and lied to a lot they did honor the advertised sale price, although, making us feel guilty about it. Win lose I guess go somewhere else
So since individuals can t get rated on google reviews these are my ratings. Jason (salesman) 4.5 stars, Matt (salesman) 5 stars, and Matt (finance) 4.5 stars, company leadership 1 star since you can t give negative stars on here #interestratepaperwork (still might publish).. don t false advertise.