I have rented 2 properties let by Fineholm in Glas...

I have rented 2 properties let by Fineholm in Glasgow and even though the properties were lovely the agency is at least horrendous. First of all, I have been waiting for 5 weeks (yes correct 5 weeks) to get a mailbox key for my flat. I have no idea how the landlord didn t have a key and how the agency has taken so long to sort such a simple issue. It was honestly so unprofessional from their side to deal with it as they did and to over complicate things while we are literally speaking for a mailbox key. In addition, I asked 3-4 times what council tax band my latest flat was falling under and they kept saying that the band was B. Surprisingly I received a council tax bill relating to council tax band D and guess what - they had no clue that the council tax was band D rather than B. When I mentioned that wrong information published online and clarified to me, I enquired for a reduction in the rent which obviously never happened. To top this up, just before moving to the flat I was informed that some light bulbs are not working and will not be replaced (???) and upon leaving the flat I was enquired by Fineholm to replace ALL light bulbs, are you kidding me? If it wasn t for these lovely properties that they were renting I would for sure try to avoid renting from them. I guess the landlords don t have too many agency options in Glasgow but the service is literally horrendous and the people very very unprofessional.