Until July of 2018, I had been an extremely satisf...

Until July of 2018, I had been an extremely satisfied resident of Bexley at Lakeline in Cedar Park, TX since moving in almost 3 years ago. I moved in when the property was brand new. I have never had any major issues that were left unresolved by the office. I m always more than excited to renew my lease when that time comes, even upgrading to a larger unit. Since Noelia Rocha, the current property manager took over, it has been a nightmare. I ve referred friends who are already experiencing problems after moving in only a month ago. Proper follow up is nonexistent, dishonesty from the office staff is mind blowing, utter lack of integrity and sense of professionalism is disappointing to say the least. It s sad to watch a property you re so proud to call home take a sharp decline in such a short amount of time. After transferring to my new unit in October of 2017 I forgot to switch power from my old unit to the new one, and was notified in December of 2017 by the office. That was my mistake, I owned up to that. I called Austin energy to get it switched on 12/27/17 and everything was good after that. Nothing on my monthly statements showing power bills. In July, I received an email from Noelia stating that power was never switched, adding on hundreds of dollars worth of bills and fees, all back dated until January of this year. Myself and the regional manager, Shannon Green, both confirmed with Austin Energy that it was in fact THEIR mistake, and not mine. They apologized and are working on issuing me a credit, either to the property or to myself. In the meantime, hundreds of dollars of fees are added on by what seem like the second, I over paid in August by 340 dollars when my base rent was only 1,099 for that month, since the money I paid for rent was applied to the power bills the office claimed they paid, without notifying me of this. This ended up to me coming home to an eviction notice on my front door for the world to see on 8/17/18, after zero notice from the office and no phone calls at all. No pay or quit on the front door, no emails or messages from Noelia. The scary part? All of that was attached to the eviction citation, which they put a stop to, after speaking to Shannon. How is this legal? I was robbed at gun point at work back in June, at the advice of my attorney and therapist, I m being told it s best to let my attorney handle it. I really would like to not get to that point as I emotionally can not handle any more trauma, I m still giving Weinstein the benefit of the doubt since I know how amazing they can be if the right people are in the right positions. Being in management myself, I know just how important it is to take care of your loyal customers. If this were my mistake, I would say so and take ownership of that. That is simply not the case. I have spent countless hours stressing over this and have spent so much extra money that I do not have to spend, causing me to potentially fall behind on other bills, since they think it s ok to add things on, tell you you re wrong, threaten more court dates, and drag the whole process out. When you walk into the office and request to speak with Noelia, she is never there. It does not make you feel very comfortable when Kayla, the leasing consultant, pulls up your ledger and states wow this is the most messed up ledger I ve ever seen and then attempts to tell you that you don t understand it and it s all right, because they have 344 apartments to worry about and it s not their fault I never switched the power . Even worse when the regional manager tells you that they issued credits when they shouldn t have. That same regional manager promised me in a face to face conversation, that she would work out some sort of monetary compensation and see who added these charges on my ledger and when. Now I m realizing that was a tactic to get me out of her office and back at the mercy of Noelia, who caused the problem in the first place. Want some advice? Go back to the way you did things when I left my first review of the property itself.