Kris Rushing

Review of Lexus of Bellevue

The service to my vehicle has always been great an...

The service to my vehicle has always been great and the treatment once in the facility has been excellent as well. I would give 4 or 5 stars for this part of the experience.

However, the service over the phone when scheduling and requesting a loaner car is very disappointing. I have to sit and wait for two hours to be told that my car needs brakes before they will consider giving me a loaner... I already know it needs brakes, that's why I'm bringing it in. I'd place bets on a loaner not being available by the time 2 hours passes. If my service guy closer to home was available this weekend, I would be cancelling my appointment.